Why do you collect a deposit to book an appointment?
Missed appointments result in longer waiting times for other patients and increased running costs for the clinic.
To reduce the number of missed appointments and late cancellations, we ask all NEW patients to pay a deposit to secure an appointment. As long as you attend your appointment on time or give at least 48 hours’ notice to cancel or change it, the deposit will be refunded by deducting the amount you have paid up-front from the cost of your treatment.
However, if you do not attend your appointment on time or do not give at least 48 hours’ notice, the deposit will be retained by Link House Specialist Dental Centre to cover the costs of the clinician and support staff allocated to your visit.
How much is the deposit?
For initial consultations, 50% of the fee is taken as deposit.
When is the deposit refunded?
If you cancel your appointment at least 48 hours in advance and do not wish to rebook, your deposit will be refunded in full via the original payment method. Otherwise, the deposit will be deducted from your treatment cost on the day of your appointment.
How can I lose my deposit?
If you fail to attend your appointment on time, or provide less than 48 hours’ notice of cancellation, the deposit will be retained. A new deposit will be required to rebook.
Are there any exceptions?
Exceptions may be made in the event of a genuine emergency.
How do I cancel or change an appointment?
Please contact us during office hours on 01273 044 990, or email reception@linkhousecentre.co.uk with the subject line ‘appointment cancellation’ or ‘appointment rebooking’. Please ensure we receive your message at least 48 hours before your scheduled appointment. If phone lines are busy, we recommend sending an email.